FAQ

❓ SportXpress Global – Frequently Asked Questions

1. What products do you sell?

We specialize in high-quality baseball and softball equipment, including bats, gloves, protective gear, apparel, training essentials, and custom team uniforms.

2. Do you offer custom team uniforms?

Yes. We provide custom-designed uniforms for schools, travel teams, clubs, and leagues.
If you need a team store set up, contact us and our team will assist you through every step.

3. How long does shipping take?

U.S. orders typically arrive within:

  • Standard Shipping: 3–6 business days

  • Expedited: 2–3 business days

  • Express: 1–2 business days

Processing time is usually 1–2 business days.

For full details, please check our Shipping Policy.

4. How can I track my order?

Once your order ships, you will receive an email with a tracking number.
Tracking updates may take 12–24 hours to appear.
You can also track your package directly on the carrier’s website.

5. Do you ship internationally?

Not at the moment.
SportXpress Global currently ships within the United States only.

6. What payment methods do you accept?

We accept major payment options including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

7. What is your return policy?

We offer 30-day returns on unused items in original condition and packaging.
If you received a damaged or incorrect item, please contact us within 48 hours so we can resolve it quickly.

For full details, visit our Refund Policy page.

8. What if my package arrives damaged?

Please contact us within 48 hours with photos of:

  • The damaged product

  • The packaging

  • The shipping label

We will review the case and arrange a replacement or refund.

9. Can I change or cancel my order?

Orders can be changed or canceled within a short window before processing.
If your order has already shipped, modifications may not be possible.
Please contact us as soon as possible for assistance.

10. How do I contact customer support?

You can reach us anytime at:
📧 support@sportxpressglobal.com
Our team will get back to you as quickly as possible.